Refund policy

📦 Interlink Networking Solutions

Return & Refund Policy

Last updated: June 2026

At Interlink Networking Solutions, we aim to provide high-quality networking products and reliable service. If you are not satisfied with your purchase, please review the policy below to understand your return and refund options.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7–14 days of delivery (choose based on your preference)

  • Items must be unused, unopened, and in original packaging

  • Proof of purchase (order number or receipt) is required

  • Items must be in resellable condition

We do not accept returns for:

  • Items that have been used or installed

  • Custom or special-order items

  • Clearance or final-sale items (if applicable)

  • Digital or service-based offerings (e.g. installation, consulting)

📦 2. Damaged or Faulty Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos or video evidence

  • We will assess the issue and offer one of the following:

    • Replacement of the item

    • Store credit

    • Full refund (if approved)

We may request that the item is returned before processing a refund or replacement.

🔄 3. Exchanges

We offer exchanges where possible, subject to stock availability.

If you need a different item:

  • Return the original item (if eligible)

  • Place a new order for the replacement item

💳 4. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed within 5–10 business days

  • Refunds are issued to your original payment method

Please note:

  • Shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect)

🚚 5. Return Shipping

Customers are responsible for return shipping unless:

  • The product is defective

  • The wrong item was sent

  • The item arrived damaged

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

⚠️ 6. Installation & Service Fees

Any services provided by Interlink Networking Solutions, including:

  • Network installation

  • WiFi setup

  • Structured cabling

  • Consulting or troubleshooting

are non-refundable once the service has been delivered or started.

If a service appointment is cancelled:

  • More than 24 hours before: full refund or reschedule

  • Less than 24 hours: cancellation fee may apply

🧾 7. Order Cancellations

Orders can only be cancelled if they have not yet been shipped.

Once shipped:

  • The order must follow the standard return process

🔐 8. Warranty & Support

Some products may include manufacturer warranties. Where applicable:

  • Warranty claims must follow the manufacturer’s process

  • We may assist where possible in facilitating claims

📞 9. How to Start a Return

To initiate a return:

  1. Contact us at: [your email / WhatsApp number]

  2. Include your order number and reason for return

  3. Wait for return approval instructions

  4. Ship the item back to the provided address

📍 10. Important Notes

  • Returns that do not meet eligibility requirements may be rejected

  • We reserve the right to deduct value if items are returned damaged or incomplete

  • Refunds are processed only after inspection

  • This policy applies only to purchases made directly from our Shopify store